17 Nov 2008

To Silo,

Ben and I would like to pass on our thanks to you and your fantastic staff, especially "Gabbie" our wonderful waitress for ensuring our engagement party was perfect. You attended to our every need without fuss or hesitation, for this Gabbie we thank you.

The food was divine, the venue amazing and the service superb what more could you ask.

We will be back again,

Ben and Dana.

Ben & Dana  (Sydney)

12 Nov 2008

Hi Mark (and Dave),

Just want to say THANK YOU, THANK YOU, THANK YOU. We had a fantastic afternoon out on Saturday and the food was absolutely divine.

When our prawn bruschetta arrived I initially thought that you may have been laying it on just for me, but then I noticed the quality and portions were just as generous for other patrons. It was almost a whole meal in itself! I also overheard a few passing comments about the attentive service.

At the end of our 4 courses my husband and I were chatting about the exquisite flavours of each dish (and debating over whether the Salmon was better than the Beef) when Dave came and introduced himself. We were thrilled to meet him. He's so down to earth and obviously very passionate about food. He gave us the low-down on the exclusively sourced, high-quality Tasmanian Salmon – very impressive.

We eat out occasionally but, with young children, not as much as we’d like to, so we make the most of it and choose quality – and good service is a huge part of the experience. Silo is our new favourite restaurant (and not just because I designed your website!). The prices are very reasonable and true value-for-money when you deliver to such high standards. Plus you can’t get a better setting than Harbour-side!

Thanks again Mark, Dave and all of the great staff at Silo!

We’ll be back very soon,
Penny & Simon

Penny 

28 Oct 2008

David and I would like to extend our thanks to you and your wonderful staff for making our engagement party on Saturday so enjoyable.

Your staff were very professional and worked well to ensure everyone had enough to drink and enough to eat throughout the afternoon. It was a great party and I think everyone that attended will agree.

Thank you again for all your help leading up to and in making the arrangements for our day.

Kind Regards,
Lisa and David

Lisa and David 

21 Oct 2008

Dear Mark

I just wanted to send a quick email to say what a brilliant time we had at my “pre wedding drinks” on Saturday night.

All of my guests were over the moon with the service, and the food was all beautiful! The waiter that was looking after our group (sorry, I am unsure of his name) was so attentive, and many of my guests commented on what a difference great staff like that can make to a night out! He really did a fantastic job, and it definitely enhanced our Silo experience. We would be pleased if you could pass on our sincere thanks to him, as he made our night run very smoothly.

Anyway, I just thought I would pass on how extremely happy we were with our night, and that we will definitely be returning to your establishment in the future!

Thanks again,
Amber

Amber  (NSW)

11 Oct 2008

We had a small informal gathering after our wedding on Saturday 20th October and would like to thank you for a great time.

Everything was excellent, the food, the drinks, and, especially, the friendly, efficient service.

We are sorry we don't know the name of the lady who looked after us so well on the night, but we would like to commend her for a job well done. She provided a level of service that seems to be increasingly rare these days.

As we live in Japan we unfortunately cannot come to Silo as often as we'd like, but the next time we're in Newcastle we'll be sure to drop in!

Thanks again,
Hiromi & Paul

Hiromi & Paul 

11 Sep 2008

Dear Mark,

Thank you for hosting this event

I would like to thank and congratulate you and your team on their support in setting up, continued and thorough attentiveness to the customers through out the evening and I must also highly praise the kitchen. The meals were fantastic.

I did receive feedback from several of the customers that the chicken was great. I myself had the salmon for entree and the fish for main and I thought both were delicious.

Thank you again and I would consider Silo Lounge Bar for future events in the area.

Kind regards,
Therese

Therese 

13 May 2008

Our Wedding reception at Silo was everything we were hoping for.

They provided us with a simple, stylish venue with great food and service.

The location was perfect, and the sun setting over the harbour added to the relaxed atmosphere and made for some beautiful photos.

Kellie 

6 May 2008

Dear Mark,

Hope you are well.

Richard and I would like to thank you for all of your assistance and support of our reception at your restaurant.

It was perfect and all guests mentioned that your restaurant was really great, including food and services.

Especially, the guests were happy with duck as main. They thought duck was usually greasy, but it was tender and just beautiful! I was sort of afraid of comments by Japanese guests, however, there was absolutely NO problem! (it's pity that Japanese couldn't eat much because they were too full...)

Anyways, we all enjoyed very, very much and the reception was successful.

Once again, we would like to appreciate your help, especially Trish. She responded to our (selfish) request very quickly and accurately. She is awesome!!

Tomoko 

13 Mar 2008

Top tucker, excellant drinks, great views of the harbour and to top it off the service is second to none.
Keep up the good work. Cheers

Doug 

13 Mar 2008

Dear Silo,

This afternoon my husband and I came in to Silo for a coffee and ended up having a pizza, we were very impressed with the customer service. After approaching the bar Paul made us feel very welcome and attended to our order.

Trish approached us with a beautiful smile and was very pleasant with nothing being too much trouble. We watched as Trish did a great job looking after everyone always with a happy face, that girl is gold.

We just wanted to let you know that we really appreciated the good service and it is often hard to find.The service made our outing very enjoyable and we will definitely be back and also bring our friends.

Many thanks

Gail and Lewis

Gail 

13 Mar 2008

Everyone who waited on us could not have been more helpful!

Whatever you are doing to train your team in customer service, don't stop - it's great! The best thing is that they aren't pretentious. They obviously believe in the Silo product and take pride in selling it!

Well done to a great team. We will be spreading the word to anyone we know that goes to Silo.

Thank you for a memorable experience,
Kris

Kris S